PRIVACY POLICY

Effective Date: 24 August 2023

Introduction:

At Copa De Arbol Beach & Rainforest Resort, we value the privacy and security of our guests’ personal information. This privacy policy outlines how we collect, use, disclose, and protect the data we collect from individuals who visit our website and other mediums.

1. Collection of Personal Information:

We may collect various types of personal information from individuals who interact with Copa De Arbol Beach & Rainforest Resort, including but not limited to:

• Name, contact details, and demographics
• Reservation and booking information
• Payment details
• Communication preferences
• Feedback, reviews, and survey responses
• Social media handles (if shared voluntarily)
• Website usage data (cookies, IP address, browser information)

2. Use of Personal Information:

The personal information we collect may be used for the following purposes:

• To provide and improve our services
• To process reservations and bookings
• To personalize guest experiences
• To communicate with guests regarding their reservations, inquiries, and feedback
• To send promotional offers, newsletters, and marketing communications (if consent is given)
• To conduct research and analysis for business enhancement
• To comply with legal obligations

3. Sharing of Personal Information:

We may share personal information under the following circumstances:

• With service providers and contractors who assist us in delivering our services (e.g., payment processors, IT support)
• With business partners and affiliates for marketing purposes (if consent is given)
• With law enforcement agencies or authorities where required by law or to protect our legal rights
• With third parties in the event of a merger, acquisition, or sale of assets

4. Data Security:

We take reasonable measures to ensure the security of personal information in our possession. However, please note that no method of transmission or storage is entirely secure, and we cannot guarantee absolute data security.

5. Third-Party Links:

Our website and other mediums may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage users to review the privacy policies of those websites.

6. Consent and Opt-Out:

By using our services or providing personal information, individuals consent to the collection, use, and disclosure of their data as outlined in this privacy policy. Guests can opt-out of receiving marketing communications by following the unsubscribe instructions provided in such communications.

7. Children’s Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child under 18, please contact us, and we will promptly delete such information.

8. Changes to the Privacy Policy:

We may update this privacy policy from time to time. The updated version will be posted on our website, and any significant changes will be communicated to individuals as required by law.

Contact Information:

If you have any questions or concerns regarding this privacy policy or the handling of your personal information, please contact us at:

Email: info@copadearbol.com