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Policies

Booking Policies and Cancellation:

  • Booking & questions, contact our reservation manager, Summer, at (831) 246-4265 or summer@copadearbol.com
  • Rates are per person, based on double occupancy.
  • There is a 25% increase to all rates for single occupancy, which will be calculated upon receipt of reservation
  • 3rd person in a cabina receives 10% off rates & 4th person receives 15%, discounts calculated upon receipt of reservation
  • Children 4 - 12 receive 40% off all room rates, tours and transportation when staying with 2 adults
  • Copa De Arbol is not suitable for children under 4. (occasional exceptions)
  • A $100.00 per person non-refundable deposit is required in order to confirm your reservation.
  • 4 person cabinas have 3 person minimum, unless all 2 person cabinas are unavailable
  • All rates shown on the website are in US dollars
  • Rates do not include 13% Costa Rican tax
  • Package tours can be substituted for other tours upon request at time of booking (depending on tour additional fees may apply)
  • Certain tours/activities do not receive the “child” or “extra person” discounts
  • Extra beds can be added to most of the accommodations
  • Payment accepted with cash or credit card, Pay Pal, we do not accept Travelers Checks
  • Alcoholic beverages, soft drinks, bottled water, specialty coffees and a complete menu for the restaurant/bar are also available but not included in the “complete package” or “daily rate” pricing.
  • Rates for domestic flights booked through us must be paid in full at time of booking.
  • Copa De Arbol is a non-smoking hotel.

Pre-Payment / Payment:

  • A signed confirmation and credit card is required to secure your reservation. 
  • The full balance will be charged 60 days before during the Green and High Season and 90 days before during Holiday Season.
  • All reservations booked within 60 days before during the Green & High Season and 90 days before during Holiday Season, payment is due in full at time of booking.

Cancellation Policy:

  • If there is a "no-show" 100% of the total of the reservation will be charged.
  • If a reservation is cancelled 60 days or less prior to the arrival date on Green or High Season or 90 days or less during Holiday Season, 100% of the reservation will be charged.
  • If a reservation is cancelled more than 60 days prior to arrival during the Green and High Season or more than 90 days prior arrival during the Holiday Season a $100.00 per person cancelation fee will be charged.

Small capacity:
We realize that our cancellation policy is strict; however, we have a small capacity and often have to turn down reservations. Therefore, we have found it necessary to invoke this policy. To avoid losing your money in the event you need to cancel at the last minute, we strongly recommend travel insurance. Thank you for your understanding.

If for any reason Copa De Arbol needs to cancel guest reservations prior to the payment in full date, we will not apply the 100$ per person fee.  If full payment has been made, Copa De Arbol will refund the total amount. Copa De Arbol has the right to cancel any reservation at any time as necessary. In the event of cancellation Copa De Arbol will do their best to assist in finding or reserving a comparable local hotel if available.

If you have questions, please contact Summer, our reservation manager in the US at 831-246-4265 or summer@copadearbol.com.  She will be happy to help.

Online Reservations

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831-246-4265

Traveler’s Choice 2017

#1 Small Hotel in Costa Rica
#1 Small Hotel in Central America
#7 Small Hotel in the World

Travelers’ Choice 2016

Top 25 Small Hotels of the World

Travelers’ Choice 2015

Small Hotel / Romance / Best Service

Travelers’ Choice 2014

#1 Small Hotel in Costa Rica

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